Frequently Asked Questions

  • How long will it take to get your support response?

A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.

  • How can I get the free trial version of the software?

A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.

  • How to register my software?

A: After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Enter License Code..." in Help menu or the menu named by our software name, enter your name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

  • I entered the license code you sent to me, but the software said "Registration info is invalid". Why?

A: There are several possible reasons for the failed registration.
1. This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code.
2. License code is for the old version, but you use it to register upgrade version.
3. You order or download wrong product, such as mix up Xilisoft DVD Ripper Standard and Xilisoft DVD Ripper Platinum.
4. You mix up the Windows and Mac version products. Please note that they are completely two different products and get different license code for each own.

  • I get a new computer, what should I do to move the software I purchased to the new computer.

A: First please uninstall the software from your old computer. And then download the version you purchased from our website at http://www.aviosoft.com/html or use the CD you purchased to install it on your new one. Use the registration information you got before to register the full version.

  • Testimonials
  • The GUI design is great, almost all the features you want, most accesable with a right click, or on the consol. Has extensive audio features. great picture quality. Works great Win7 64bit, no issues. --Matthew